System Support Features
Telephone support
E-mail support
Remote login support
Updates
Forum
Knowledge Base

systems support

Deep Blue provides systems support to it’s customers to ensure they can make the most of Pacific DMS.


Our support team have an in-depth knowledge of the automotive industry which has been obtained through many years of working within the industry and working closely with our customers to understand their businesses.


Telephone & E-mail support:
Deep Blue has a support telephone line & e-mail support for handling enquires & issues about Pacific DMS. It is available during office hours where calls are handled quickly & efficiently & are then logged via our in-house logging software.

Remote login support:
Deep Blue can provide real-time dial in support for your systems. With this enabled it is possible for us to instantly resolve any issues that you may have and carry out systems maintenance allowing you to get on with work.

Updates:
Pacific DMS is forever being improved to cope with the changing business environment & customer requirements. Updates & improvements are released on average once a quarter where they can be downloaded via our website.

Knowledge base
There is an extensive knowledge base on our website that has over 500 articles created by our support professionals who have been resolving queries & issues for our customers. It is constantly being updated, expanded & refined to ensure that it contains the very latest information.

The knowledge base is your first port of call for any questions or issues you may have, it contains the following:-

Over 500 Trouble Shooting Articles

Over 30 Tutorials

Installation & Setup Trouble Shooting

Network & Printer Trouble Shooting

Windows Trouble Shooting

Complete Pacific DMS User Guide & Technical Manual

To access the knowledge base you will need a current maintenance contract and a user name/password which we will provide on request. Support When you're reading through the search results, be on the lookout for commonly used terms, and then use them in your search.

Search the Knowledge Base

Alternatively you can post your question on the Deep Blue Forum. This is monitored by our support staff who will promptly respond to any questions.


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