 Professional
serviceWhen
you become a Pacific DMS user, we hope that
both our software and services will benefit your company,
there is however always uncertainty in business so its
reassuring to know that help is at hand. From recovering
a disaster or just to get things working how you want.
We offer a low cost solution that gets you out of trouble
and keeps you right up to date.
need
help now?
Don't
hesitate to call our help line (020 8541 4131), one
of our friendly support staff will be available to
answer your questions during office hours (Mon-Fri
9am-5pm).
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 software
support 
Support
When
you become a Pacific DMS user, we hope that
both our software and services will benefit
your company, there is however always uncertainty
in business so its reassuring to know that help
is at hand. From recovering a disaster or just
to get things working how you want. We offer
a low cost solution that gets you out of trouble
and keeps you right up to date.
 Maintenance
Updates: Receive software and price file updates
on a quarterly basis. |
Telephone
Help-line: giving you access to our support
advisors, available from 9.00am - 5.00pm Monday
to Friday. E-mail
Support: You can e-mail your questions to us
as well as request product specific information
from our Knowledge Base articles. Knowledge
Base: a database of over 500 technical reports
and frequently asked questions, covering Pacific
software operations plus Point of Sale and Sage
issues. Advise
on general computing issues Graphic/Invoice
Header alterations as and when required
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maintenance
fees
Quality
Service
Maintenance
Fees vary between £100 to £300 per quarter depending
on many machines/users you have on site. A basic support
package is mandatory for the first year when you purchase
Pacific DMS.
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